The House of BOVET Congratulates
the extraordinary Singapore Boutique team
The BOVET Boutique in the Shoppes at Marina Bay Sands (MBS), Singapore, opened in January of 2021, has received the highest marks in the Shoppes’ annual Mystery Shopping event in the watch and jewelry category.
“I am extremely proud of our boutique team that represents the excellency and the uniqueness of the House of Bovet.
“Luxury as we define it is above all about the customer experience.”
Romain Milet
Brand Director Asia-Pacific, BOVET.
BOVET achieved an overall average of 94%, performing 19% above the overall MBS average. The top performing Core Service Items by the BOVET boutique were Arrival Greetings, Understanding Needs, Closing & Farewell, and Environment, all with a perfect score of 100/100.
This annual assessment sends random mystery shoppers into all the boutiques in the Shoppes, and they grade each one for welcoming, appearance, presentation, environment and much more.
“We aim to have our boutiques reflect the humanity of the house, and this award shows how seriously we take the experience in our boutiques,” says Mr. Pascal Raffy, owner of BOVET.
“We want every collector to feel instantly at home in our boutiques, and we want the environment to be an island of calm in this busy world where you can experience the beauty of House of BOVET.”
Mr. Pascal Raffy
Owner, The House of BOVET
Though the complete results of the competition are confidential, one of the Mystery Shoppers closed their report by writing,
“Would definitely return, as the staff was warm and welcoming. The sales associate offered the shopper a drink and was also very nice at showing all the features of the watch. Will definitely recommend to friends and family, as the watches were very attractive and well made. Each one could be worn in many ways.”
Congratulations to the extraordinary team in the BOVET Marina Bay Sands boutique.
Though the complete results of the competition are confidential, one of the Mystery Shoppers closed their report by writing,
“Would definitely return, as the staff was warm and welcoming. The sales associate offered the shopper a drink and was also very nice at showing all the features of the watch. Will definitely recommend to friends and family, as the watches were very attractive and well made. Each one could be worn in many ways.”
Congratulations to the extraordinary team in the BOVET Marina Bay Sands boutique.
Discover the Boutique
Please visit the BOVET Singapore boutique at your convenience.
